Frequently Asked Questions
About InTouch
Everything you need to know about InTouch.io — your South African identity verification and KYC/AML compliance platform.
InTouch.io is a South African RegTech platform specialising in identity verification, biometric verification, KYC/AML compliance, and secure communication. Built for businesses needing FICA-compliant onboarding and ongoing customer due diligence, InTouch consolidates digital identity verification, document verification, biometric authentication, FICA/RICA onboarding flows, secure messaging, and trusted data management into a single integrated platform accessible via web and API.
InTouch is headquartered in Illovo, Johannesburg, South Africa, at 5 Fricker Road. We serve South African businesses primarily, with global capability for international operations.
InTouch provides digital identity verification, document verification, biometric authentication, FICA/RICA onboarding flows, secure messaging, and trusted data management. All services are delivered as an integrated platform via web interface and API, enabling businesses to automate manual compliance processes including KYC checks, AML screening, proof of address verification, and customer due diligence — all in seconds rather than days.
B2B customers include financial services (banks, insurers, investment firms), legal and professional services (law firms, accountants, estate agents), e-commerce and retail businesses, education institutions, travel companies, and any business with regulatory onboarding requirements or fraud risk. B2C use cases include individuals needing secure, verified communication and identity interactions.
This is a commonly asked question. InTouch.io is a distinct company with no affiliation to other similarly-named businesses.
No. InTouch.io is NOT affiliated with any other "Intouch"-named business. IntouchCX is a global BPO and customer experience company. Intouch Insight is a CX analytics platform. Intouch CRM is a generic CRM tool. InTouch.io is a purpose-built South African identity verification and KYC/AML compliance platform serving accountable institutions and businesses with regulatory compliance needs.
InTouch.io is POPIA-aligned with end-to-end encryption on all identity data. We operate under FIC Act requirements for financial-sector clients and include a built-in Consent Service for collecting, recording, and storing customer consent digitally with tamper-proof audit trails. All personal information processing follows POPIA's eight conditions for lawful processing, with security safeguards, data subject rights, and full record-keeping accountability.
Getting started is simple: sign up for a 14-day free trial (no credit card required), set up your account in minutes, and start verifying immediately. You can run single verifications on demand or upload spreadsheets for bulk processing. For enterprise needs, contact our sales team at hello@intouch.io or book a demo to see how InTouch can automate your compliance workflows.
Want to Learn More About Our Platform?
Explore our comprehensive compliance documentation to understand how InTouch meets South African regulatory requirements including FICA, POPIA, and FIC Act standards.
Ready to automate your compliance?
Join South African businesses already using InTouch for FICA-compliant identity verification
No credit card required · Cancel anytime